6 Types of Social Media Comments and How to Respond like a Pro

One of the best ways to improve engagement on your social media profile is through comments. It’s one of the main ways for your followers to express to delight or concern on your content. Whether you’re managing a business page or simply pushing yourself to become a known influencer, comments can make or break your online presence.

With that, it’s important to be prepared with any type of social media comment you could get of. Not everything is perfect all the time so do expect negative or questionable comments popping in your social network profile.

To help you come up with responses for the comments on your social media profile, here are the 6 types of comments on social networking platforms, as well as tips on how to respond the right way.

What you’ll learn in this article:

Types of Social Media Comments

  • Positive
  • Neutral
  • Negative (Respond, Ignore, Remove)
  • Crisis

Tips When Responding to Social Media Comments

  • Set up Rules
  • Be consistent with your Brand
  • Set up Availability Hours
  • Use React Buttons, Gifs, Stickers
  • Spice it up with some humor
  • Use social media tools

Types of Social Media Comments

According to Jeff Bullas (jeffbullas.com), one of the most well-known marketing influencers and business bloggers, there are 6 critical types of comments that you should be wary of.

#1: Positive

As what the title says, it’s a positive comment. A statement that is favorable on your end.

Having these types of comments are the best. It motivates you to do more. Show your appreciation by thanking the person for liking your content.

#2: Neutral

A comment that is not positive nor negative. One sample for this are one-liners such as “Nice!” that seemed okay but is not saying anything in-depth.

With this type, it’s better to leave a react to show appreciation to the commenter. Remember, it may be neutral, but at least it’s helping you to widen your reach.

#3: Negative – Respond

These are negative comments with a valid reason behind it. It’s essential to reply to these types of comments since they are the ones who are actually concern with your content/product. You can also make these people loyal to your product or brand too. Just address the concerns and fix it swiftly, and you’ll be good to go.

#4: Negative – Ignore

These types of comments are simply time-wasters. These are negative comments that don’t make sense and sometimes are based on memes. Trolls (Someone who deliberately pisses people off online to get a reaction) are the ones usually leaving these types of comments. With this type, it’s better to leave them alone or hide their comments.

#5: Negative – Remove

When encountering a comment with offensive, lewd, and spam content, delete it immediately. You can also message the person who posted the comment and explain that doing it again will get him/her banned on your social network page/profile.

#6: Crisis

This type of comment could have legal consequences on the commenters en. If you encounter any comment that contains a threat of violence, sexual harassment, defamation, false accusation, and such, screenshot the comment, track the commenter (if possible) and send out the screenshot to the authorities.

And now that you’ve learned about the 6 types of social media comments. Here are some tips you should do when replying to comments.

Tips when Responding on Comments

#1: Set up Rules on your Social Media Page

Having house rules is important to establish boundaries. You can put it under the description page so that your followers are aware of what they can comment on and what they couldn’t comment on. Make sure that the rules are valid too!

#2: Be consistent with your brand

When replying to your audience, always consider your brand. Also, be wary of the information you give out on comments– they have to be consistent or else your online reputation might get ruined.

#3: Set up Availability Hours and Stick to it

If you’re working for a business, ensure to set up availability hours. You can’t just reply at 2 AM on some comments. But during your available hours, make sure you reply as quick as possible to the comments.

#4: Use React Buttons, Gifs, and Stickers

For neutral or positive comments, putting up a heart emoji or a finger heart gif could bring a smile to your follower’s face. This will also make your page more personal.

#5: Spice it up with some humor

As long as you’re keeping up with the brand, making witty responses is a plus.

#6: Use social media tools

There are different social media tools (Hootsuite, mention, talkwalker alerts) you can use to monitor comments, don’t waste time not utilizing any of those.

Have a Safe Space Online with EyesUP

Aside from secure chat and reliable video calling, featured social media app EyesUP also helps you moderate your comments. If there is an unfavorable comment, you can simply delete it. You can also take a screenshot and report through the app or email.

For those who happened to stumble upon this post, EyesUP is a new social media app that aims to reinvent social media.

What can you do with this app? Here are just a few highlights:

  • Build the perfect social media profile: Upload up to 6 profile photos.
  • Gain followers instantly with sharing photos and videos.
  • Discover other creators on the Discover tab
  • Meet new friends through the “Nearby Friends” feature
  • Connect Through the App’s Reliable Messenger (No need to install it separately!)

For the full features, you can check it here.

If you’re interested in having a reinvented social media experience, you may install this app on the Google Play Store or App Store.

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