6 Types of Social Media Comments and How to Respond like a Pro

One of the best ways to improve engagement on your social media profile is through comments. It’s one of the main ways for your followers to express to delight or concern on your content. Whether you’re managing a business page or simply pushing yourself to become a known influencer, comments can make or break your online presence.

With that, it’s important to be prepared with any type of social media comment you could get of. Not everything is perfect all the time so do expect negative or questionable comments popping in your social network profile.

To help you come up with responses for the comments on your social media profile, here are the 6 types of comments on social networking platforms, as well as tips on how to respond the right way.

What you’ll learn in this article:

Types of Social Media Comments

  • Positive
  • Neutral
  • Negative (Respond, Ignore, Remove)
  • Crisis

Tips When Responding to Social Media Comments

  • Set up Rules
  • Be consistent with your Brand
  • Set up Availability Hours
  • Use React Buttons, Gifs, Stickers
  • Spice it up with some humor
  • Use social media tools

Types of Social Media Comments

According to Jeff Bullas (jeffbullas.com), one of the most well-known marketing influencers and business bloggers, there are 6 critical types of comments that you should be wary of.

#1: Positive

As what the title says, it’s a positive comment. A statement that is favorable on your end.

Having these types of comments are the best. It motivates you to do more. Show your appreciation by thanking the person for liking your content.

#2: Neutral

A comment that is not positive nor negative. One sample for this are one-liners such as “Nice!” that seemed okay but is not saying anything in-depth.

With this type, it’s better to leave a react to show appreciation to the commenter. Remember, it may be neutral, but at least it’s helping you to widen your reach.

#3: Negative – Respond

These are negative comments with a valid reason behind it. It’s essential to reply to these types of comments since they are the ones who are actually concern with your content/product. You can also make these people loyal to your product or brand too. Just address the concerns and fix it swiftly, and you’ll be good to go.

#4: Negative – Ignore

These types of comments are simply time-wasters. These are negative comments that don’t make sense and sometimes are based on memes. Trolls (Someone who deliberately pisses people off online to get a reaction) are the ones usually leaving these types of comments. With this type, it’s better to leave them alone or hide their comments.

#5: Negative – Remove

When encountering a comment with offensive, lewd, and spam content, delete it immediately. You can also message the person who posted the comment and explain that doing it again will get him/her banned on your social network page/profile.

#6: Crisis

This type of comment could have legal consequences on the commenters en. If you encounter any comment that contains a threat of violence, sexual harassment, defamation, false accusation, and such, screenshot the comment, track the commenter (if possible) and send out the screenshot to the authorities.

And now that you’ve learned about the 6 types of social media comments. Here are some tips you should do when replying to comments.

Tips when Responding on Comments

#1: Set up Rules on your Social Media Page

Having house rules is important to establish boundaries. You can put it under the description page so that your followers are aware of what they can comment on and what they couldn’t comment on. Make sure that the rules are valid too!

#2: Be consistent with your brand

When replying to your audience, always consider your brand. Also, be wary of the information you give out on comments– they have to be consistent or else your online reputation might get ruined.

#3: Set up Availability Hours and Stick to it

If you’re working for a business, ensure to set up availability hours. You can’t just reply at 2 AM on some comments. But during your available hours, make sure you reply as quick as possible to the comments.

#4: Use React Buttons, Gifs, and Stickers

For neutral or positive comments, putting up a heart emoji or a finger heart gif could bring a smile to your follower’s face. This will also make your page more personal.

#5: Spice it up with some humor

As long as you’re keeping up with the brand, making witty responses is a plus.

#6: Use social media tools

There are different social media tools (Hootsuite, mention, talkwalker alerts) you can use to monitor comments, don’t waste time not utilizing any of those.

Have a Safe Space Online with EyesUP

Aside from secure chat and reliable video calling, featured social media app EyesUP also helps you moderate your comments. If there is an unfavorable comment, you can simply delete it. You can also take a screenshot and report through the app or email.

For those who happened to stumble upon this post, EyesUP is a new social media app that aims to reinvent social media.

What can you do with this app? Here are just a few highlights:

  • Build the perfect social media profile: Upload up to 6 profile photos.
  • Gain followers instantly with sharing photos and videos.
  • Discover other creators on the Discover tab
  • Meet new friends through the “Nearby Friends” feature
  • Connect Through the App’s Reliable Messenger (No need to install it separately!)

For the full features, you can check it here.

If you’re interested in having a reinvented social media experience, you may install this app on the Google Play Store or App Store.

More Reads

14 Ways to Use Social Media Apps in a Healthy Way

Social media apps are the first thing we view in the morning and the last thing we check at night. It has shaped the way we communicate, perceive, and interact.

Despite the negative backlash from popular social media apps, people are still hooked. And because of this, new social media apps trying to get a cut too.

This only makes social media unstoppable.

Now in terms of its effects, most people focus on the “bad” effects. They say that people are getting more distracted. Communication isn’t as authentic. Everyone is hiding behind the “happy mask”.

We’re not saying that mentioned above aren’t true because social media has its advantages and disadvantages.

But before you deactivate your social network accounts and go for a 100-day retreat, also know that social media can be more helpful than damaging.

We can get more positive effects of social media if only we’re using it healthily.

What’s the difference between healthy and unhealthy use of social media?

According to thriveworks.com, you can see a healthy social media usage when the person does this to his/her profile:

Advertising. Connecting. Networking. Staying in touch.

It then becomes unhealthy if we’re actually getting hurt with the things we see on social networking platforms. If we started getting obsessed with our online profiles and start comparing that profile to other users, that’s when someone should analyze his/her social media activity.

14 Healthy Social Media Habits You Should be Doing

Now that we’ve tackled the difference between healthy and unhealthy usage of social networking platforms, you might wonder– What are the healthy ways to use social media?

Well, you’re in luck since we’re guiding you to a better social media experience. Follow these 14 ways and ensure that you’ll get a much peaceful and helpful social network experience.

1. Use Social Media with Specific Purpose

Whenever you’re opening your social network app, always have a predetermined purpose in mind. Once you’re done, close or log off from the app. This will lessen any chances of mindless scrolling.

2. Never Check Social Media Apps when you’re with Someone

At some point in your life, you’ve seen this scenario in a restaurant, cafe, bar, or any public establishment– you see two or three people who are not talking, just checking their phones. If you’re one of these people, stop it. It’s rude and only hinders your chance of having an actual connection with someone.

3. Think Before You Click

Even with the power of delete right at our fingertips, it’s so much better to think before sharing anything. Doing this will avoid embarrassment as well as conflicts.

4. Set Limits on Using Social Media Apps

Try to put up a schedule when using your social media apps. If you know you can’t sleep properly because of getting too caught up with your friends’ posts, then you can put up a limit where you can use your phone just until 8 PM.

5. Go More on Creating

There’s nothing wrong with enjoying content from other people but it will be so much better if you have something to share too. If you love to draw, you may start an art page or if you’re a great make-up artist, you can start sharing unique face looks too. Aside from getting attention and followers, you’ll also get more time to create instead of mindlessly scrolling on photo sharing apps.

6. Don’t Compare

You see your former classmate’s life. Oh look, she has a great boyfriend. 3 Dogs. She went to Japan last summer. She looks so happy.

This made you analyze your own photo sharing feed. Oh, you shared this nice photo of coffee. You just went to a local beach last summer. You’re single for five years now.

Now, instead of comparing your life to this person, be motivated to work hard to get the things you wanted. Do you want new dogs? Go ahead and look at a local shelter. Did she travel to your dream destination? Well, this should motivate you to start saving. Instead of ranting or sulking around how she got lucky, work on your goals instead.

7. Remember that Social Media isn’t Reality

Social media only shows a glimpse of our realities. Not everyone shares everything on social media. I mean why would someone share their horrible problems? Why would anyone ruin their feed like that? That’s why don’t take social media posts too seriously.

8. Call your Friends

We get that messaging someone is more convenient. Sending some “lol” with emojis is quicker than having a one-on-one phone call. But sometimes, having to listen and talk to a close friend is so much better than a bunch of messages. There are also WiFi Calling and Video calling on most social media apps, use that.

9. Be Selective with People that you Follow

Not everyone will bring you a positive or helpful impact. So if you think that a certain acquaintance or personality’s profile is not going to help you in any way, then click the unfollow or unfriend button.

10. Don’t Troll Around

If you’re one of those people, stop. Stop spreading negativity or cyberbully other users. What kind of satisfaction would you get from trolling around? Imagine the wasted time that you spent from commenting nonsense, sharing nonsense and messaging people with unhelpful and sometimes hurtful stuff. You just didn’t waste someone’s time– you wasted yours too.

11. Don’t fight with Random People on the Internet

There’s nothing wrong with having a healthy debate or discussion through social media apps. But if it’s full of nonsense, then just avoid it. Stop feeding the trolls. Instead of focusing on their unhelpful quips, just log out or block the person. It saves a lot of time and will just infuriate them.

12. Show your Authentic Self

Everyone is aiming for colorful feed– but also remember to express your true colors too. Show your interests, hobbies outside social media, your perception with certain issues. Showcase your art, your inspiration and the things that express the real you.

It’s easy to make a fun and trendy persona, but you’re only fooling yourself by doing it.

13. Go for Real-Life Goals

Aside from feed goals, go for life goals too. Go to that workshop. Learn to bake that cake. Visit that museum. Get into a healthier lifestyle. Finish that book you’re always curious. Try out things not just because you can post a picture after. Do it because you simply wanted to.

14. Live in the Moment

You’re not living to maintain your social media presence. Embrace life and let social media apps be a helpful tool to compile these beautiful memories and hopefully, inspire someone too.

Use the New Social Media that Keeps your Eyes Up: EyesUP

One of the things social media apps have in common right now is that they are too gimmicky. An app will showcase tons of features and perks, but then one will realize that these features aren’t essential, and just adding bulk to the already-heavy platform.

That’s why the newest social media app, EyesUP, ensure to reinvent your social media experience. It aims to bring only the important features, letting you focus on the things that truly matter.

Wanna know more about its features? You may check the features here. Also, check the app on Google Play Store and App Store.


bustle.com | forbes.com | psychologytoday.com | socialmediaexplorer.com